{"id":34,"date":"2026-10-07T20:26:38","date_gmt":"2026-10-07T20:26:38","guid":{"rendered":"https:\/\/olafvandepas.nl\/cases-2\/"},"modified":"2026-10-13T12:14:13","modified_gmt":"2026-10-13T12:14:13","slug":"cases","status":"publish","type":"page","link":"https:\/\/olafvandepas.nl\/en\/cases\/","title":{"rendered":"Cases"},"content":{"rendered":"
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\"\"<\/figure>\n\n\n\n

Expertise and case studies<\/p>\n\n\n\n

Three compelling case studies<\/h1>\n\n\n<\/div>\n<\/div>\n <\/section>\n\n\n
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International management experience in service and aftersales. The expertise lies in translating complex challenges into workable improvements and connecting teams, customers and stakeholders.<\/p>\n\n\n\n

The cases below are anonymised. The results stem from management responsibilities actually held; company names and commercially sensitive details are withheld for reasons of confidentiality.<\/em><\/p>\n\n\n\n \n <\/svg><\/span>\n Case 01<\/span>\n International service growth and professionalisation<\/span><\/button>\n <\/svg><\/span>\n Case 02<\/span>\n Profitable retrofit and modernisation projects<\/span><\/button>\n <\/svg><\/span>\n Case 03<\/span>\n International collaboration and stakeholder management<\/span><\/button>\n <\/div>\n\n

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\n Case 01<\/span>

International service growth and professionalisation<\/h3>\n <\/div>\n\n

At an international machine builder, opportunities within the existing installed base went unused. The service organisation had a limited commercial reach and processes were insufficiently scalable.<\/p><\/div>\n \n

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<\/svg><\/span>My role<\/div>\n

Ultimately responsible for the strategy, organisation, services, processes and performance of service and aftersales. Expanded the service team and strengthened collaboration between departments.<\/p>\n <\/div>\n

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<\/svg><\/span>Approach<\/div>\n

Analysed the installed base and customer potential. Developed new services and improved price and margin management. Clear responsibilities and measurable goals supported execution.<\/p>\n <\/div>\n

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<\/svg><\/span>Result<\/div>\n

The service organisation developed into a profitable business unit, with substantial revenue growth, improved margins and significant team expansion.<\/p>\n <\/div>\n

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<\/svg><\/span>Sustainable consolidation<\/div>\n

Processes, responsibilities and commercial working methods recorded and handed over to the team.<\/p>\n <\/div>\n <\/div>\n\n

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Customer value<\/div>\n

More recurring revenue, higher profitability and stronger customer relationships throughout the machine lifecycle.<\/p>\n <\/div><\/div>\n

\n Case 02<\/span>

Profitable retrofit and modernisation projects<\/h3>\n <\/div>\n\n

At international machine builders, opportunities for retrofit and modernisation of the existing installed base went unused. As a result, revenue and margin potential were lost.<\/p><\/div>\n \n

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<\/svg><\/span>My role<\/div>\n

Responsible for complex retrofit projects, from customer request and technical solution to calculation, contract negotiations, planning, execution and invoicing.<\/p>\n <\/div>\n

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<\/svg><\/span>Approach<\/div>\n

Analysing the installed base and customer potential, assessing projects holistically and closely monitoring execution, risks and margin. Connecting all disciplines early on.<\/p>\n <\/div>\n

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<\/svg><\/span>Result<\/div>\n

Delivered large-scale retrofit projects with a significant improvement in profitability.<\/p>\n <\/div>\n

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<\/svg><\/span>Sustainable consolidation<\/div>\n

Recorded selection criteria, calculation models, project assessments and agreements on changes and handover.<\/p>\n <\/div>\n <\/div>\n\n

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Customer value<\/div>\n

New revenue from the existing installed base, longer machine lifespan, lower technical risks and improved profitability.<\/p>\n <\/div><\/div>\n

\n Case 03<\/span>

International collaboration and stakeholder management<\/h3>\n <\/div>\n\n

Within an international technical organisation, teams, suppliers, customers and internal stakeholders collaborated across multiple countries and business units. Differences in priorities, cultures, working methods and responsibilities complicated a consistent and effective execution.<\/p><\/div>\n \n

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<\/svg><\/span>My role<\/div>\n

Connecting commercial, technical and operational interests. Aligning with customers, regional offices, suppliers and internal teams.<\/p>\n <\/div>\n

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<\/svg><\/span>Approach<\/div>\n

Translating organisational goals into concrete action plans. Defining priorities and responsibilities. Monitoring progress through regular alignment and clear communication.<\/p>\n <\/div>\n

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<\/svg><\/span>Result<\/div>\n

Better collaboration, faster decision-making and more reliable follow-up of agreements.<\/p>\n <\/div>\n

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<\/svg><\/span>Sustainable consolidation<\/div>\n

Recording agreements and responsibilities in transferable plans and fixed consultation structures.<\/p>\n <\/div>\n <\/div>\n\n

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Customer value<\/div>\n

Consistent communication and reliable execution of customer agreements.<\/p>\n <\/div><\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n<\/div>\n <\/section>\n\n\n

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Curious what this could mean for your organisation?<\/h2>\n\n\n\n

An initial conversation is exploratory and without obligation.<\/p>\n\n\n <\/div>\n \n

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\n \n Schedule a meeting<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n <\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCase studies in service and aftersales | Van de Pas<\/title>\n<meta name=\"description\" content=\"Three anonymised case studies: international service growth, profitable retrofit projects and stakeholder management in the technical industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/olafvandepas.nl\/en\/cases\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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